Aspire's latest update on generative AI in CCM-CXM
Kaspar Roos
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Consumer Behaviors & Attitudes Towards Communications
Adam Firbank
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The Future of Generative AI in Customer Engagement, a new landmark study from Aspire
Kaspar Roos
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TX - The New Kid on the Block
George Parapadakis
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Precisely launched its HMS platform in Europe: Aspire explains what it means for buyers
Kaspar Roos
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Developing a Center of Excellence
Adam Firbank
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CJM Blog Series Recap: A Connected CJM Story
Adam Firbank
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Integration of CDP into CJM
Adam Firbank
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Rise of the Machine
Adam Firbank
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Aspire Leaderboard updated to reflect the evolving CCM-CXM Market
Lisa Corbridge
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Delivering Personalization One-to-One, Not One-to-Many
Adam Firbank
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Customer Journeys are Cyclical, not Linear!
Adam Firbank
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Change your Language to Achieve Customer-Centricity Through Journey Mapping
Adam Firbank
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Omni-channel or being Channel Agnostic…
Adam Firbank
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Delivering enhanced customer experience in the uncertain and ever-changing environment due to Covid-19 restrictions
Part 2: How does understanding your current Digital Maturity, help you get from CCM to CXM
Martin Pack
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Building industry based CX solutions at speed. What’s in your toolbox? And how do you measure success?
Part 1: How Does Understanding Your Current Digital Maturity Help You Get From CCM* to CXM*
Martin Pack
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A Modern Customer Communications Strategy Can Help Businesses Prepare for the Great Resignation
Will Morgan
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Customer Experience Must Lead your CCM Strategy
Liz Stephen
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Consumer attitudes and the evolving nature of customer communication in the US healthcare insurance market
The Importance of Omni-Channel
Will Morgan
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How Enterprises can Achieve CXM in the New Digital Reality
Will Morgan
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Highlights of OpenText's 2020 Annual Conference
Will Morgan
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How CCM Technology Vendors Can Help Clients Achieve CXM in the New Digital Reality
Will Morgan
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P.C. (Post-COVID) Year One: Predictions For CCM in 2021 and Beyond
Will Morgan
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Understanding the Benefits of Intelligent Virtual Assistants (IVAs)
Will Morgan
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Aspire Leaderboard 2020 Key Findings
Kaspar Roos
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Insights of OpenText global analyst summit 2020
Kaspar Roos
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How PSD2 and Open Banking are Accelerating the CXM Evolution
Will Morgan
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Quadient Leverages CXM Evolution To Gain a Competitive Edge
Will Morgan
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The Market Forces that hold the key to making global CCM sourcing a reality
Will Morgan
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Content Intelligence in CCM: What you need to know
Joaquin Malolos
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Neopost rebrands into Quadient: Why it happened & the implications
Kaspar Roos
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Smart Communications’ acquisition of Intelledox driven by omni-channel and CX
Kaspar Roos
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Professional spotlight: Tarek Harry, CEO of Elixir Technologies
Kaspar Roos
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State of the CCM Market in 2019
Joaquin Malolos
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Event review: Document Strategy Forum 2019
Kaspar Roos
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Event review: XPLOR19
Kaspar Roos
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The rise of ECP Part 1: A new class of CCM software
Kaspar Roos
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Why Customer Experience is crucial for Services Providers in the years to come
Kaspar Roos
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The big mistake marketers make when sending digital regulatory comms
Kaspar Roos
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Why Marketers Need Direct Mail in the Age of Digital Transformation
Joaquin Malolos
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A Beginner's Guide to CCM for Marketers
Joaquin Malolos
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Event Review: The 2018 Sefas Forum
Joaquin Malolos
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Adobe-Marketo deal: What it means for the CCM Industry
Joaquin Malolos
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Should We Still Care About CCM in 2018?
Kaspar Roos
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The evolving CCM technology landscape
Kaspar Roos
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