They say change happens slowly, then all at once. Document-first CCM is being absorbed into dialog-first CXM at accelerating speed. Join us to understand why 2026 marks the inflection point—and what you need to do about it.

They say transformation happens slowly, then suddenly. We're not witnessing gradual evolution anymore—this is rapid transformation happening now.

Document-First CCM - the foundation of customer communications for three decades - is being absorbed into dialog-first CXM at accelerating speed. And the greatest risk today? Modernizing based on an outdated understanding of what CCM is.

Join us for CCM-CXM State of the Industry 2026

We're hosting three regional virtual executive briefings to help you understand why 2026 marks the critical inflection point—and what you need to do about it. Find out more and register here  

What's Happening

• The Foundation is Shifting
  

  Document-First CCM is transforming into Dialog-First CXM at unprecedented speed.

• Industry Landmarks Are Closing
  

  Document Strategy Forum and Xplor closed their doors in 2025. Danish Post is ending mail delivery. The signals are undeniable.

• AI Makes the Impossible Inevitable
  

  Agentic AI is achieving breakthrough capabilities. Yesterday's barriers—prohibitive costs, long cycle times, orchestration complexity—are evaporating.

• Intelligent Communication Orchestration
  

  CCM is transforming from communication management into intelligent communication experience orchestration—the missing piece that makes outcome-driven Customer Experience Management truly possible.

Choose Your Regional Session

Asia Pacific

Tuesday, December 2nd, 2025

3:00 PM - 4:00 PM AEST

Europe/UK

Wednesday, December 3rd, 2025

1:00 PM - 2:00 PM CET | 12:00 PM - 1:00 PM GMT

North America

Thursday, December 4th, 2025

11:00 AM - 12:00 PM ET | 8:00 AM - 9:00 AM PT

What You'll Experience

30-Minute Keynote

Kaspar Roos, Founder & CEO, Aspire CCS

Kaspar has spent the last decade guiding organizations through the CCM-to-CXM evolution. He'll map exactly what's happening, why it's accelerating, and what comes next.

• The AI revolution reshaping our industry
• Why 2026 is the critical inflection point
• How yesterday's barriers are evaporating
• What intelligent communication orchestration means

30-Minute Panel Discussion

Industry Visionaries & Practitioners

Hear directly from the practitioners and visionaries driving these changes in real organizations—not theory, but practice.

• Real-world implementation insights
• Challenges and solutions from the field
• What's working in enterprise environments
• Interactive Q&A opportunity

Event Details

When: December 2-4, 2025 (choose your region)

Duration: 60 Minutes

Format: Virtual Executive Briefing

Cost: Free

Don't Base 2026 Strategy on 2025 Understanding

Registration is complimentary, but space is limited. Secure your spot now!

Questions? info@aspireccs.com