CJM Blog Series Recap: A Connected CJM Story
Adam Firbank
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Integration of CDP into CJM
Adam Firbank
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Professional Spotlight: Gina Armada, CEO of MHC
Rise of the Machine
Adam Firbank
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Aspire Leaderboard updated to reflect the evolving CCM-CXM Market
Lisa Corbridge
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Delivering Personalization One-to-One, Not One-to-Many
Adam Firbank
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Customer Journeys are Cyclical, not Linear!
Adam Firbank
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Change your Language to Achieve Customer-Centricity Through Journey Mapping
Adam Firbank
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Professional Spotlight: Neil Greathead, Chief Customer Officer, Smart Communications
Explaining Important Changes to the Aspire Leaderboard
Kaspar Roos
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Omni-channel or being Channel Agnostic…
Adam Firbank
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Professional Spotlight: Mr. C. K. Shastri, Founder & Managing Director, Intense Technologies
Becoming a trusted advisor: how service providers can leverage the CXM revolution to secure long-term profitability
Will Morgan
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Professional Spotlight: Avi Greenfield, Vice President Product of Management, Quadient
What is The Real Purpose of an Industry Leaderboard?
George Parapadakis
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Defining Industry Terms: Customer Communications Management (CCM)
Will Morgan
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Professional Spotlight: Josh Allen, Global Director, Product Marketing, OpenText
Aspire Analysis: Building an End-to-End Workflow Solution - Upland Acquires Objectif Lune
Kaspar Roos
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Professional Spotlight: Matthew Robards, CEO of XLPrint
Delivering enhanced customer experience in the uncertain and ever-changing environment due to Covid-19 restrictions
Precisely sees its future in hosted managed services by acquiring CEDAR CX
Kaspar Roos
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Aspire Analysis: Messagepoint’s global OEM partnership with Sefas
Kaspar Roos
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What are “Hosted Managed Services”?
Will Morgan
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Part 2: How does understanding your current Digital Maturity, help you get from CCM to CXM
Martin Pack
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Aspire Analysis: Doxee and Messagepoint Join Forces
Will Morgan
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Building industry based CX solutions at speed. What’s in your toolbox? And how do you measure success?
Part 1: How Does Understanding Your Current Digital Maturity Help You Get From CCM* to CXM*
Martin Pack
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How Does Aspire Define “Omni-channel Communications”?
Why Content Needs to be King (Again)
Mia Papanicolaou
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Professional spotlight: Brian Paulson, VP Sales, Customer Communication & Output Solutions, FIS
A Modern Customer Communications Strategy Can Help Businesses Prepare for the Great Resignation
Will Morgan
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Customer Experience Must Lead your CCM Strategy
Liz Stephen
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Professional spotlight: Mia Papanicolaou, GM for North & South America, Aspire
Observations from the 2021 CCM Technology Aspire Leaderboard & a look to the year ahead
Kaspar Roos
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Consumer attitudes and the evolving nature of customer communication in the US healthcare insurance market
Quadient Webinar Examines Consumer Demand for Interactive Omni-channel Communications
Will Morgan
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Professional spotlight: Greg Van den Heuvel, EVP & GM at Precisely
The Importance of Omni-Channel
Will Morgan
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Professional spotlight: Adam Firbank, Journey Practice Lead Customer Communications, British Gas
Kaspar Roos
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How Enterprises can Achieve CXM in the New Digital Reality
Will Morgan
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Smart Communications to buy CCM vendor Assentis
Kaspar Roos
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Professional spotlight: André Clarkson, VP Sales, Europe, at Intense Technologies
Launch Analysis: Precisely Data Integrity Suite
Will Morgan
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Highlights of OpenText's 2020 Annual Conference
Will Morgan
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Smart Communications’ owner Accel-KKR seeks to buy Quadient CXM
Kaspar Roos
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How CCM Technology Vendors Can Help Clients Achieve CXM in the New Digital Reality
Will Morgan
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P.C. (Post-COVID) Year One: Predictions For CCM in 2021 and Beyond
Will Morgan
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Aspire's Newly Published Research Finds Cloud-Managed Omni-Channel Customer Communications are Essential in Post-COVID Recovery
Will Morgan
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How Cloud Computing is Transforming CCM
Will Morgan
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Professional spotlight: Bruno Henry, President, North America Operations, Sefas
Understanding the Benefits of Intelligent Virtual Assistants (IVAs)
Will Morgan
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Analysis: CCM technology provider Ecrion acquired by Content Services expert MHC Software
Kaspar Roos
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Professional spotlight: Martin Krähenbühl, CEO of Assentis
Kaspar Roos
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Analysis: Pitney Bowes’ Syncsort rebrands as Precisely
Kaspar Roos
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Aspire Leaderboard 2020 Key Findings
Kaspar Roos
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Insights of OpenText global analyst summit 2020
Kaspar Roos
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How PSD2 and Open Banking are Accelerating the CXM Evolution
Will Morgan
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Quadient Leverages CXM Evolution To Gain a Competitive Edge
Will Morgan
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The Market Forces that hold the key to making global CCM sourcing a reality
Will Morgan
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The rise of ECP Part 2: ECP Provider Rundown
Will Morgan
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Aspire’s Newly Published Research Maps Out the Future of Customer Communications
Will Morgan
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The Rise of Robotic Software Automation in CCM
Joaquin Malolos
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Professional spotlight: Allison Lloyd, Editor of DOCUMENT Strategy Media
Kaspar Roos
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Content Intelligence in CCM: What you need to know
Joaquin Malolos
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Neopost rebrands into Quadient: Why it happened & the implications
Kaspar Roos
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Smart Communications’ acquisition of Intelledox driven by omni-channel and CX
Kaspar Roos
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Event write-up: OpenText Enterprise World 19
Kaspar Roos
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Professional spotlight: Tarek Harry, CEO of Elixir Technologies
Kaspar Roos
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State of the CCM Market in 2019
Joaquin Malolos
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Analysis: UnifiedPost acquires Inventive Designers
Joaquin Malolos
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The Aspire Leaderboard – 2019 updates explained
Kaspar Roos
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Event review: Document Strategy Forum 2019
Kaspar Roos
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Event review: XPLOR19
Kaspar Roos
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The rise of ECP Part 1: A new class of CCM software
Kaspar Roos
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Why Customer Experience is crucial for Services Providers in the years to come
Kaspar Roos
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The big mistake marketers make when sending digital regulatory comms
Kaspar Roos
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Professional spotlight: Giri Gondi, Founder & CEO of Tecra
Kaspar Roos
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Elevating Customer Experience with Voice Technology
Joaquin Malolos
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Professional spotlight: Jean-Luc Vecchio, CEO of GDOC
Kaspar Roos
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OSG acquires Communisis: What does another acquisition mean for the CCM Industry?
Joaquin Malolos
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Professional spotlight: Sunil Menon, Head of Adobe Experience Manager Forms
Kaspar Roos
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Event write-up: Hunkeler Innovation Days 2019
Kaspar Roos
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Professional spotlight: Jim Verbist, CEO of Inventive Designers
Customer Communications Management in 2019
Kaspar Roos
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Interview: Aspire’s Martin Pack explains the role of CCM Value Assessments
Kaspar Roos
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Why Marketers Need Direct Mail in the Age of Digital Transformation
Joaquin Malolos
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A Beginner's Guide to CCM for Marketers
Joaquin Malolos
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Event Review: The 2018 Sefas Forum
Joaquin Malolos
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The Rise of Chatbots within the CCM and Customer Experience Market
Joaquin Malolos
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Adobe-Marketo deal: What it means for the CCM Industry
Joaquin Malolos
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How Mobile Messaging Influences Customer Experience
Joaquin Malolos
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Event review: Messagepoint's Content Centricity 18
Kaspar Roos
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Cloud & Integration take center stage at OpenText Enterprise World 2018
Kaspar Roos
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CCM Leaderboard Market Study 2018
Kaspar Roos
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PREMIUM
Should We Still Care About CCM in 2018?
Kaspar Roos
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The evolving CCM technology landscape
Kaspar Roos
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