The leading one-day event to help landlords and tenants achieve meaningful engagement that improves services, lives and communities. 

With the Social Housing White Paper reforming the way tenants influence services and strengthening regulation, every landlord will be looking closely at ways to improve tenant engagement.

Following the success of the 2022 event, Inside Housing’s Tenant and Resident Engagement conference returns to explore the value of involving tenants in service design and decision-making. Services that directly affect their lives and that they are best qualified to influence.

Join over 500 landlords, tenants, government bodies and key partners to answer: how can the sector move towards more equal tenant and landlord relationships? How do we support tenants to shape and scrutinise services and hold boards to account?

With a packed programme of insightful talks and interactive workshops, you will explore key issues such as culture change and leadership. 

Don’t miss an open dialogue with the consumer regulator on the reforms that will put tenants at the centre of social housing. Including how the tenant satisfaction measures will work in practice to improve accountability.

Speakers with out of sector experience will bring you fresh perspectives and innovative ideas for engagement. Plus, detailed breakout sessions will explore how to engage tenants on crucial issues such as building safety, climate change, disrepair and the cost of living crisis. 

Ultimately, the conference will equip both landlords and tenants with the skills and knowledge to improve standards of engagement and deliver lasting improvements.

Aspire's Senior Consultant, Adam Firbank, will be joining the event, speaking in the following session:

Data, insight and the Tenant Satisfaction Measures

Tuesday, 16 May 2023 11:15 - 12:00

The newly implemented Tenant Satisfaction Measures are intended to be an important tool for proactive consumer regulation. So how can the sector ensure it will support tenant scrutiny and landlord improvement rather than being a blunt tool? 

Agenda:  

• Ensuring landlords have robust systems and processes in place for data collection and analysis 
• How to structure the perception surveys 
• How to feedback results to tenants 
• How to respond and act upon the data 
• Ensuring that the measures enable meaningful benchmarking and hold landlords to account 
• Ensuring that the system can’t be "gamed" and avoiding unintended consequences