Customer experience has remained stagnant in the US for the last 3 years (Forrester), which is somewhat surprising given that most Chief Executives acknowledge that investing in customer experience is vital if they’re going to stay in business.

Our research shows that the disconnect is a result of customer experience leaders either not getting the investment they need, or not prioritizing the dollars they’re getting wisely - resulting in disruptor brands increasing their market share, and incumbents being forced to re-engineer themselves or go out of business.

The Customer Experience Exchange USA will focus on what the future holds, and how organizations must adapt to stay in the game. This means doing the basics brilliantly, whilst investing in innovations around technology, process and people.

Hosted at the stunning Château Élan, Luxury Winery & Spa Resort, this not to be missed, invite only meeting gives Senior Executives from the world’s leading Retail, Travel and Hospitality brands the opportunity to set themselves apart for future success.

Find out more and register to attend here.