CX NYC 2019 Forum is Forrester’s flagship CX event, bringing together 1300+ customer experience leaders from retail, financial services, media, healthcare, and more to discover, discuss, and shape today’s marketing landscape. At CX NYC 2019, you’ll learn how to deploy deep customer understanding to discover completely new business opportunities, expand customer relationships into new verticals, and explosively grow revenues.

Over the past two decades, CX leaders have elevated customer experience from a theoretical into a thriving discipline by assessing and taking advantage of opportunities for quick wins and forging sets of tools ranging from employee experience to advanced analytics — all aimed at winning market share by winning over customers.

The foundation has been laid for real, disruptive innovation. It’s time to push forward and redefine the customer experience by leveraging tech, behavioral economics, and innovative ideas. Firms that move fast will gain the advantage. And it’s your race to win.

We’ll show you how to turn your wish list into a to-do list and then into a list of achievements. We’ll show you how to stop decorating with CX and start renovating. And we’ll show how to do all this in an unforgiving market reality with an economic slowdown on the horizon.

Click here to find out more and register to attend