While consumers may wonder why business organizations can’t be more streamlined and user-friendly like the various social media apps they use; behind the scenes financial services organizations, insurance firms and banks in particular know all too well the challenge these institutions face when legacy IT, regulatory, compliance and legal requirements are not integrated. How might financial services firms in light of the demand to digitally transform, compete against digital challengers and upstarts?

Register now for the first Digital Experience Day webcast on November 29th at 9am EST to follow a series of presenters who will share their take on how companies must move beyond the initial digital transformation first-steps and organizational ‘silos of excellence’, towards a single digital experience while keeping the customers' preferences and expectations first.

Nov 29, 2018 09:00 AM EST

DX Day - Keynote: What is Digital Experience

9am - 9:45am EST | Opening remarks and keynote presentation from Bjorn Hildahl, Head of Quadient's DXP Business Unit. Bjorn will outline his thoughts and vision on breaking down organizational silos of disparate digital tools to become a single digital experience-first regulatory compliant organization.

Nov 29, 2018 09:45 AM EST

DX Day - Research Briefing - Why Customers Prefer A Hybrid Experience

9:45am - 10:30am EST | Join Rick Parrish, Principal Analyst with Forrester for his research briefing on why customers prefer a hybrid customer experience. If your organization is focused on digital transformation - this session is a must-watch to make sure your brand doesn't over-rotate on becoming just digital at the sake of neglecting your customers' preferences and expectations. 

Nov 29, 2018 10:30 AM EST

DX Day - Analyst POV - A Customer Journey with David Stabel

10:30am - 11:00am EST | David Stabel from Keypoint Intelligence outlines a real-life example of a customer journey with key learnings on how focusing on Customer Experience through Customer Communications provides higher business value, greater customer profitability and customer retention.

Nov 29, 2018 11:00 AM EST

DX Day - Testing Your Digital Readiness

11:00am - 11:30am EST | Yarun Nahar and Robert Tucker from Quadient provide a deep-dive on a potential course strategy applicable to any organization: digital delivery, digital process and finally digital transformation - a must watch for any professional with a company-wide digital imperative.

Nov 29, 2018 11:30 AM EST

DX Day - Breakout: Why Employees Must be at the Centre of Your Digital Innovation

11:30am - 12:00pm EST | Andrew Stevens, formerly with HSBC, presents his thoughts on why employees not customers must be at the center of any digital transformation initiative - if not the consequences of shadow IT lurk behind the corner of every office cubicle.