Smart Communications' annual Innovate event will be taking place virtually this year, providing an opportunity for delegates to learn from and interact with Smart Communications customers, partners and experts. Registration to attend is free of charge.

Aspire's Kaspar Roos will feature on the line-up of guest speakers for this event, delivering the following session: 

Hindsight is 2020: Accelerated Digital Transformation’s Long-Lasting Impact on CX

The events of 2020 were certainly challenging—for both businesses and consumers. It required companies to rapidly evolve their strategies to adapt to remote workforces and customers who now preferred, if not relied solely on, digital interactions. The good news is, this accelerated digital transformation will lead to more meaningful customer conversations and more efficient business practices well into the future. In this session Kaspar Roos, CEO and founder of CCM and Digital Customer Experience consulting firm Aspire, will reflect on the steps the most successful companies took in the past year to shift to more digital-focused customer conversation strategies, offer advice for the transformation that still needs to occur and share his predictions for what future-focused companies need to be preparing for now.  

Agenda Highlights

April 28

• The Future is SMART, James Brown, CEO, of Smart Communications and Simon Tindal, CTO, of Smart Communications
• Integration Spotlight
• Stories From the Trenches, a Smart Communications customer panel

April 29

• Analyst Insights
• Thought Leadership Breakouts:
  • Taking to the Cloud for SMARTER Conversations
  • Thriving in the New Normal—Key Trends to make the Future SMARTER
• Industry-Focused Breakouts:
  • Accelerating Digital Transformation in Financial Services
  • How the Cloud is Driving Agility in Insurance
  • Elevating the Art of Citizen Conversations (APAC)
  • Improving Health Insurance Member Engagement from Onboarding to Lifelong Relationships (NAM/EMEA)
• Product Spotlight Breakouts:
  • Embrace the Next Generation of Customer Communications Management
  • Optimizing the Customer Experience via Two-Way, Omnichannel Interactions
  • SMARTER Together with Assentis
  • Transforming Manual Forms Processes into Exceptional Digital Experiences
• View product demos at your leisure

Click here for more information and to register to attend.