Super-charge your Ad Hoc Customer Communications
The ongoing pandemic has heightened customers’ desire for personalized connections across all interactions and channels. While most organizations recognize the value in driving to one-to-one personalization, they also want to retain a level of control over what is communicated. This can be a particularly difficult challenge when it comes to ad hoc customer communications. The optimal approach strikes the right balance between fully custom messaging and standardized messaging that reflects your brand and ensures compliance.
Join Patrick Kehoe, customer communications thought-leader and EVP, Product Management at Messagepoint, for this webinar as he outlines how organizations can leverage interactive communications solutions to enhance customer experiences by enabling customer-facing teams to:
- Achieve hyper-personalization without losing control of the message
- Infuse communications with empathy to improve response and reception
- Drive a consistent experience across all channels
- Ensure compliance in communications
- Accelerate response times
About the Presenter: Patrick Kehoe has over 25 years of experience delivering business solutions for document processing, customer communications, and content management. As EVP of Product Management, Patrick drives product strategy and messaging in collaboration with Product Development. Prior to joining Messagepoint, Patrick was Worldwide Head of OpenText Exstream, He has managed, architected, and delivered comprehensive solutions, including BPO for customers in healthcare, financial services, banking, manufacturing, and retail/distribution markets