Do you know how to surprise your customer? That is amazing. But what surprises and excites your customer today will be back to normal tomorrow. Will you be able to do it again tomorrow? And the day after tomorrow?

Customers want personal attention. They want to be recognized. And their expectations keep changing, for example due to the current pandemic. As an organization you have to go along with this or you will lose. But how do you organize your digital service in such a way that you are able to exceed customer expectations? How do you accelerate digitization and innovation in a complex organization? What new technological possibilities are there to make customer interaction more personal and relevant?

We will answer these questions and more during FOCI2020. Make sure you’re there!
 
Presentations, speed date session & online booths
We think interaction is important. And as a visitor at this event, you probably too. That is why you can really participate actively through our event platform. In addition to the presentations, you also have the opportunity to network (via short speed date sessions) and you can attend demonstrations (at online booths).

Themes

• Digital customer experience is the new normal
• Digital self-service with a human touch
• Best practices for faster innovation and driving the digital transformation

 Get inspired about:

• New innovations in customer interaction
• Customer Experience Market Developments
• Customer cases and demos that innovate in the field of customer interaction
• How to accelerate innovation between Business/Marketing & IT
• The role of data quality in exceptional customer service

Aspire's CEO and founder, Kaspar Roos will be speaking at this event. More details of his speaker slot can be found below and on the event's webpage:

CLICK HERE TO FIND OUT MORE INFORMATION AND REGISTER TO ATTEND