Insights: Trends

How CCM Technology Vendors Can Help Clients Achieve CXM in the New Digital Reality

Will Morgan |

P.C. (Post-COVID) Year One: Predictions For CCM in 2021 and Beyond

Will Morgan |

Aspire's Newly Published Research Finds Cloud-Managed Omni-Channel Customer Communications are Essential in Post-COVID Recovery

Will Morgan |

Understanding the Benefits of Intelligent Virtual Assistants (IVAs)

Will Morgan |

Analysis: CCM technology provider Ecrion acquired by Content Services expert MHC Software

Kaspar Roos |

Professional spotlight: Martin Krähenbühl, CEO of Assentis

Kaspar Roos |

Analysis: Pitney Bowes’ Syncsort rebrands as Precisely

Kaspar Roos |

Aspire Leaderboard 2020 Key Findings

Kaspar Roos |

How PSD2 and Open Banking are Accelerating the CXM Evolution

Will Morgan |

Quadient Leverages CXM Evolution To Gain a Competitive Edge

Will Morgan |

The rise of ECP Part 2: ECP Provider Rundown

Will Morgan |

Aspire’s Newly Published Research Maps Out the Future of Customer Communications

Will Morgan |

The Rise of Robotic Software Automation in CCM

Joaquin Malolos |

Professional spotlight: Allison Lloyd, Editor of DOCUMENT Strategy Media

Kaspar Roos |

Content Intelligence in CCM: What you need to know

Joaquin Malolos |

Neopost rebrands into Quadient: Why it happened & the implications

Kaspar Roos |

Smart Communications’ acquisition of Intelledox driven by omni-channel and CX

Kaspar Roos |

Event write-up: OpenText Enterprise World 19

Kaspar Roos |

State of the CCM Market in 2019

Joaquin Malolos |

Analysis: UnifiedPost acquires Inventive Designers

Joaquin Malolos |

The rise of ECP Part 1: A new class of CCM software

Kaspar Roos |

Why Customer Experience is crucial for Services Providers in the years to come

Kaspar Roos |

Professional spotlight: Giri Gondi, Founder & CEO of Tecra

Kaspar Roos |

Elevating Customer Experience with Voice Technology

Joaquin Malolos |

Professional spotlight: Jean-Luc Vecchio, CEO of GDOC

Kaspar Roos |

OSG acquires Communisis: What does another acquisition mean for the CCM Industry?

Joaquin Malolos |

Professional spotlight: Sunil Menon, Head of Adobe Experience Manager Forms

Kaspar Roos |

Event write-up: Hunkeler Innovation Days 2019

Kaspar Roos |

Professional spotlight: Jim Verbist, CEO of Inventive Designers

Customer Communications Management in 2019

Kaspar Roos |

How Mobile Messaging Influences Customer Experience

Joaquin Malolos |

CCM Leaderboard Market Study 2018

Kaspar Roos | PREMIUM

The evolving CCM technology landscape

Kaspar Roos |
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