BankVic Collaborates with Newgen to Deliver Transformed Member Experiences

Newgen Software, a global provider of AI-enabled digital transformation platform, announced that BankVic—an Australian mutual bank—serving police, emergency, and health workers selected the NewgenONE platform to streamline its day-to-day operations and offer superior member experiences.

Leveraging the AI-enabled, low-code platform—NewgenONE—the member-owned bank centralised its enterprise-wide workflows. The integrated platform enabled the bank to expand its operations while:

• maximising efficiency
• improving member experiences
• strengthening compliance and risk management

“At BankVic, delivering exceptional experiences to our members is at the heart of all our efforts. We carefully selected NewgenONE because the platform offers so much more than just technology; it has empowered our team and streamlined processes significantly. True innovation stems from strategic planning, skilled execution, and a culture of continuous improvement. These values are integral to us, which is why we partnered with Newgen,” said Shane Kuret, CIO of BankVic.

Speaking about the partnership, R Krishna Kumar, Australia Business Head, Newgen, said, “We are delighted to collaborate with BankVic as they embrace the future of digital banking. Our platform provides all the capabilities banking leaders need to address unique challenges, overcome process inefficiencies, and integrate both internal and external customer journeys. Together, we are leading the charge in creating a new era of efficient, customer-centric banking.”