Doxim Acquires Striata, a Leading Digital-First CCM Platform

New technology further enhances Doxim’s ability to power digital customer communications in regulated industries

Doxim(R), a leader in Customer Communications Management (CCM) software and services, today announced it has acquired Striata, a leading provider of customer communications management solutions specializing in secure digital document presentment, delivery, and data privacy.

“The acquisition of Striata will extend the Doxim CCM Platform, providing enhanced hyper-personalized interactive digital experiences, all within a secure and compliant framework,” said Doxim President and CEO Mike Rogalski. “Requirements for communicating with customers are quickly shifting to digital channels. Especially with the impact of COVID-19, which has meant fewer face-to-face meetings, organizations need to find scalable ways to orchestrate and distribute multi-channel communications that are both personalized and legally compliant.”

Striata offers advanced technologies and industry expertise that help organizations digitally transform complex customer communication streams. With multifactor authentication and encryption key management, Striata has differentiated itself with a deep focus on security and compliance, critical for regulated industries.

Striata’s technology will be integrated into the Doxim CCM Platform, helping customers further leverage their investment in a complete omni-channel CCM platform. Rogalski added, “The acquisition is a strategic step towards Doxim’s vision to further its integrated SaaS CCM platform, which is designed to support the entire lifecycle for personalized omni-channel customer communications. In addition, Striata’s client-centric approach, backed by over two decades of experience, innovation, and passion for digital transformation, is closely aligned to Doxim’s philosophy and promise to our clients”.

“For over 20 years, Striata has been innovating in the CCM space by delivering digital-first solutions across multiple industries, channels and devices,” said Striata CEO Michael Wright. “ As the world evolves into a digital community, a platform approach to scalable and secure yet personalized communications will be critical. The joint strength of Striata and Doxim will power a world-class digital CCM platform and expert team for enterprises and small to midsized businesses.”

Striata and its shareholders were exclusively advised by Novitas Capital Advisors.