First Acceptance Selects MHC NorthStar CCM to Modernize Insurance Forms and Customer Communications

 

MHC, a global provider of AI-powered SaaS solutions for document, communication and payment automation, today announced that First Acceptance Corporation (OTCQX:FACO), a leading provider of auto coverage and related insurance products, has selected MHC NorthStar CCM to modernize its insurance forms creation and related customer communications.

First Acceptance has more than 50 years of experience serving drivers across 16 states and specializes in providing quality auto insurance coverage to customers who may have trouble finding coverage elsewhere — one of the faster-growing segments of the U.S. auto insurance industry. To support its growth, First Acceptance is advancing a broader technology modernization initiative, with MHC NorthStar CCM powering customer communications end-to-end across policy production, claims, and billing.

The selection of MHC to modernize First Acceptance’s forms and communications infrastructure reflects a wider shift across the insurance industry, as carriers move away from legacy, customized systems that grow costlier and harder to change as state regulations multiply. MHC NorthStar CCM gives First Acceptance a single, governed platform to replace legacy, template-heavy processes — centralizing reusable content, rules, and templates to strengthen consistency, governance, and control at scale.

“First Acceptance is modernizing its technology foundation at an important stage in its growth,” said Mark Petoskey, Chief Sales Officer at MHC.

“Modernizing customer communications creation is a critical part of that transformation, especially as the company manages complex policy documents, state-specific forms, notices, claims correspondence, billing notices, and related customer communications. MHC NorthStar CCM simplifies complexity and unlocks intelligence across the full communications lifecycle, giving First Acceptance a more scalable way to govern critical insurance communications and support its growing operations.”

Why First Acceptance Selected MHC

First Acceptance selected MHC after a comprehensive market evaluation. Several factors helped MHC stand out:

• Insurance industry expertise — deep understanding of insurance workflows, state-specific forms, policy and claims documents, invoicing, and regulated communications
• Ease of use — the ability to bring existing Word-based templates into a modern environment built around reusable content and rules
• Collaborative partnership — a responsive, client-focused evaluation process
• Speed to value — a practical path to modernization without unnecessary complexity or delay

“First Acceptance has been growing quickly, and modernizing our infrastructure is an important part of supporting that growth,” said Chris Elledge, Chief Information Officer at First Acceptance.

“We needed a solution that could help us improve how we create, manage, and maintain insurance forms and related customer communications. As our organization reviewed many different CCM providers, MHC stood out because its team understood our business, listened to what we needed, and showed us an easy-to-use platform that supports our modernization goals.”