Mainstreet Credit Union Launches OpenAnytime with Doxim, Creating Frictionless Finances and Delight for Members

Today, Doxim® (http://www.doxim.com), the leading customer communications management (CCM) and engagement technology provider serving highly regulated markets announced Mainstreet Credit Union is now live with Doxim’s In-Branch Account Opening Solution (AOS) and digital suite.

Mainstreet Credit Union wanted to allow people to be able to add or open an account from wherever they were, whenever they wanted, bringing banking solutions to them. Providing an online solution just made sense. Since Mainstreet Credit Union had already implemented several other Doxim solutions, including customer relationship management (CRM) and enterprise content management (ECM), this project saw a seamless integration between Doxim’s Account Opening Solution (AOS) and Mainstreet Credit Union’s core banking system. With little to no manual effort, members and credit union staff can now open deposit products in under five minutes. The ability to take and fulfill loan applications with similar speed is planned for early next year and will be the final step in being able to offer a full suite of personal banking solutions across the province. 

This unique product application significantly increases onboarding efficiency, offering credit unions a purpose-built, highly flexible, end-to-end digital account opening solution. It provides all Know Your Customer (KYC)/Anti-Money Laundering (AML) compliance and business logic for registered and non-registered demand products. 

“Mainstreet is open anytime,” says Jamie Kruspel, Chief Transformation Officer, Mainstreet Credit Union. “Members can get their membership and open their accounts whenever and however they wish. Doxim has delivered a tool that is faster and easier to use for our members and our advisors.” 

“The positive impact of this implementation underscores the critical importance of this innovative functionality in driving the future success of credit unions in Canada,” says Doxim Chief Revenue Officer, Scott Biel. “Our robust partnership with Mainstreet has helped us further our commitment to providing top-tier omnichannel solutions that advance the industry in ways that ultimately enhance the overall experience for credit unions and members.”