United Community Joins Hands with Newgen to Modernize its Customer-facing Small Business Lending
The bank will improve loan management, expedite loan approvals, and transform customer experience.
May 12, 2025: Newgen Software, a global provider of an AI-first unified digital transformation platform, announced that United Community (United) selected the company’s banking solution to simplify its small business lending. The collaborative efforts optimized the bank’s loan management operations, maximizing efficiency and enhancing customer experience across its entire loan portfolio.
Leveraging Newgen’s Small Business Administration Loan Solution, the US-based financial institution successfully digitized term loans, construction loans, lines of credit, and overdraft facilities on a single interface. Built on a low-code, AI-enabled platform, the solution streamlined the complete loan lifecycle, from new loan origination and renewals to refinancing and existing loan modifications. Furthermore, the bank seamlessly integrated the solution with its core banking system, ensuring real-time data update across all lending processes. Automated generation of critical documents and timely email alerts helped the bank stay on track and maintain transparency at each stage. With Newgen’s built-in master data management capabilities and business activity monitoring features, the bank effectively carried out system configurations and furnished rich MIS reports, resulting in more informed decision-making.
Chief Retail Credit Officer at United Community, Pete Peterson, said, “Newgen has delivered a well-thought-out solution for our complex workflow scenarios, remarkably improving our user experience. We’re now prepared to handle increasing loan volumes and process new deals every month. Newgen’s team has been highly responsive to our requests for modifications and enhancements throughout the project.”
On this collaboration, Sandeep Hinduja, Head of Banking (US) at Newgen Software Inc., said, “We are delighted to support United Community in its digital transformation journey. By leveraging our lending platform, United can serve its customers effectively and efficiently, sustaining its commitment to small business success. We remain dedicated to advancing digital innovation in lending, so our partners like United continue to deliver exceptional experiences to the communities/customers they serve.”